Sidney Harrison Pty Ltd (trading as Harrison Funerals) is committed to protecting the privacy of deceased persons, our clients, and their families. This policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and South Australia’s Information Privacy Principles (IPPs).
1. Collection of Personal Information
We collect personal information through direct interactions, our website, phone calls, emails, and third-party sources, as needed, to provide funeral services with care and professionalism. This includes:
- Deceased persons’ information: name, date of birth, date of passing, funeral arrangements, and relevant legal documents.
- Next of kin details: name, date of birth, contact information, and relationship to the deceased to facilitate communication and service coordination.
- Legal and administrative requirements: details required for death certificates and official documentation, information about next of kin, estate and probate-related details including executor contact information, and records needed to comply with regulatory or governmental requirements.
- Cultural and religious preferences: details necessary to honour traditions and meet specific funeral service requirements.
- Additional information: We may collect other personal details necessary to fulfil funeral arrangements and related services. This may include information provided voluntarily by clients or required under specific circumstances, such as insurance policies, estate details, or records associated with memorial services.
2. Use of Personal Information
Personal information is collected for the primary purpose of providing funeral services, including legal documentation, ceremony arrangements, and family communications. Additional uses may include customer support, service improvements, and maintaining records for compliance. We only use personal data in a manner consistent with expectations and legal requirements.
3. STORAGE, ACCESS, Consent and Disclosure
We take all reasonable measures to ensure personal information is securely stored and accessible only to authorised personnel. Information may be shared with third parties, such as government agencies, service providers, or religious institutions, as required to fulfil funeral arrangements in accordance with the wishes of the deceased and their family.
We do not share personal information without consent unless required by law. Information may be disclosed to third parties directly involved in funeral arrangements (e.g., cemeteries, crematoriums, legal representatives, government agencies). Any third parties handling this data must comply with relevant privacy regulations.
4. Data Security and Retention
We employ strict security measures to protect personal information from unauthorized access, misuse, or loss. This includes encryption, secure storage systems, and restricted access policies. Data is retained only as long as necessary, after which it is securely destroyed.
5. Access and Correction
Clients have the right to access and correct their personal information. Requests can be made by contacting us directly. We will take reasonable steps to verify identity before making changes.
6. Breach Notification and Complaints
If a data breach occurs, affected individuals will be notified as per regulatory guidelines. Any privacy-related complaints can be lodged with our office and, if necessary, escalated to the Office of the Australian Information Commissioner (OAIC).
7. Website and Digital Privacy
Our website may use cookies and analytics to enhance user experience. These do not collect identifiable personal information but help improve website functionality.
8. Policy Updates
We may update this policy periodically to remain compliant with evolving legal standards. Changes will be posted on our website and made available upon request.
9. Contact Information
For privacy-related inquiries, please contact: Sidney Harrison Pty Ltd (trading as Harrison Funerals) 63 Golden Grove Rd, Ridgehaven SA Phone: 8265 6060 Email: info@harrisonfunerals.com.au
